Shipping Policy for Singer US

Thank you for choosing Singer US! We strive to provide you with a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy below to learn more about shipping rates, timelines, and procedures.

1. Shipping Methods and Rates

We offer several shipping options to ensure your order arrives in a timely manner. Shipping rates are calculated based on the destination, size, weight, and the shipping method selected. Below are our general shipping options:

• Standard Shipping:
  Typically takes 5-7 business days for delivery within the continental U.S.
  Shipping fee: Calculated at checkout based on order size and destination.
• Expedited Shipping:
  For faster delivery, choose expedited shipping, which typically takes 2-3 business days.
  Shipping fee: Calculated at checkout based on order size and destination.
• Two-Day Shipping:
  Order by 1:00 PM (CST) for delivery within 2 business days.
  Shipping fee: Calculated at checkout.
• Overnight Shipping:
  For urgent orders, choose overnight shipping for next business day delivery.
  Shipping fee: Calculated at checkout.

2. Processing Time

All orders are processed within 1-2 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day. Please note that shipping times are estimated and may vary based on the destination and availability of the items.

3. Shipping Destinations

We currently ship within the United States, including all 50 states and U.S. territories. For international shipping inquiries, please contact our customer service team for more details.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can track the status of your shipment. You can also track your order status directly on our website by entering your order number.

5. Shipping Restrictions

While we aim to provide fast and reliable shipping, there are some locations where shipping may be delayed due to local restrictions, weather conditions, or other unforeseen circumstances. We are not responsible for any shipping delays beyond our control.

6. Shipping Charges and Fees

Shipping charges are based on the size, weight, and destination of your order. All shipping fees will be clearly shown at checkout before you finalize your purchase. Please note that we do not offer free shipping on returns.

• Shipping Fees for Returns:
  If you need to return an item, the cost of return shipping is your responsibility unless the item was damaged, defective, or incorrect. In such cases, we will provide a prepaid return label.

7. Damaged or Lost Shipments

We take great care in packaging your order securely. However, if your order arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and either replace the item or issue a refund, depending on the circumstances.

• Damaged Items:
  If your product is damaged during shipping, please contact us within 5 business days of receiving the shipment. We may request photos of the damage to process a claim.
• Lost Shipments:
  If your shipment is lost or delayed beyond the expected delivery time, please contact our customer service team. We will investigate and assist you in resolving the issue.

8. International Shipping

Currently, we do not offer international shipping. However, we are working to expand our shipping capabilities in the future. If you are located outside the United States, please contact our customer support team for information about potential international shipping options.

9. P.O. Boxes and APO/FPO Addresses

We are unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a valid physical address for shipping.

10. Customer Support

If you have any questions regarding shipping, tracking, or delivery, please feel free to contact our customer service team:

• Email: [email protected]
• Phone: +1 (920) 608-7443
• Address: 352 Indy Court, De Pere, WI 54115, United States

We are committed to ensuring your order is delivered in a timely and efficient manner. Thank you for shopping with Singer US!